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FAQ's
residential
No. A minimum 12-month lease term is mandatory.
Tenants can raise maintenance requests via our tenant APP “EQARCOM PLUS”.
Once your tenancy contract is registered with the Dubai Land Department, you'll receive a notification directly from DEWA. This notification will include a link that you can use to pay the DEWA deposit and activate your DEWA account.
Rent can be paid in 4 quarterly installments by cheque and direct debit ( for select properties only).
Download Eqarcom+ from the Google Play Store or Apple Store. Log in using your registered email address. If you can't remember your password, click on the 'Forgot Password' link and follow the instructions to create a new one.
You are required to pay AED 2000 for apartments and AED 4000 for villas.
Additional activation fees will be applicable as per DEWA.
Here is a brief outline of the Landlord & Tenant responsibilities.
The Landlord is responsible for the major maintenance of the premises which includes repair of air conditioners, wall cracks, existing water and electricity installations, and any malfunction affecting the tenant's satisfaction with the intended benefit.
The Tenant is responsible for minor maintenance which includes for example: the replacement of a water pipe, changing bulbs, and any damage caused by normal usage.
You will require a valid passport copy, UAE residence permit, and Emirates ID along with other supporting documents as required by the landlord.
You'll find our properties in some of the best areas of Dubai, such as Deira, Bur Dubai, Al Barsha, Al Qusais, Muhaisnah, and Warqa.
Air conditioning charges are payable and included in the monthly utility bill payable to Dewa.
Yes, all our buildings are equipped with central gas facilities.
Tenants will need to contact the designated service provider directly to activate their connection. Service provider details will be provided at the time of lease.
It is the tenant’s responsibility to pay the housing fee. The housing fee is included in the utility bill and payable to DEWA.
Most of our units come with one free parking space. However, please note that there are a few properties where parking spaces are not included.
No, it is not permitted.
No, our tenancy contract does not allow terminations before the lease expires.
Yes, it's possible, subject to availability and our terms and conditions.
Most of our residential properties have CCTV, biometric systems, and on-site security.
commercial
Yes, an administrative/ service fee may apply, particularly while renewing the lease or when additional services are required. These fees will be mentioned in your lease agreement.
Utilities like DEWA and AC are typically billed separately and not included in rent. You'll pay these directly to the service providers. Costs vary based on usage and property features. Refer to your lease for payment details.
You may be able to renew your lease for a shorter term, but this will depend on the landlord's approval and if the property is available. Each renewal will be considered individually, considering current market conditions and our property management policies
Early termination of the commercial lease can have significant consequences, as it's generally not allowed unless specifically permitted in the contract or agreed to by the landlord.
To connect your commercial unit to Etisalat or Du, select and contact your preferred telecom provider. You must provide a copy of your Ejari certificate and other documentation as required by the provider.
To set up DEWA (Dubai Electricity and Water Authority) services for your commercial unit, you must register through the DEWA website or mobile app. You will need to provide the Ejari certificate, your trade license, and proof of business registration for activation.
Each commercial unit comes with parking spaces for tenants, based on the unit size and the building's parking allocation policy. Extra parking for staff or guests might be available, depending on the specific property and if there are any open spaces.
Tenants can pay the rent in up to 4 cheques.
Our properties are located in prime, high-traffic areas, ensuring excellent visibility and easy access for both your business and your clients.
Our customer support team is available from 8:00 AM to 8:00 PM, all through the week. You can reach us by phone or via email.
We offer a selection of commercial properties across Dubai’s prime locations, including
Offices: Deira, Bur Dubai & Al Quoz
Retail: Deira, Bur Dubai, Barsha, Warqa & Al Quoz
Warehouses: Qusais, Al Khabeesi, Umm Ramoul, Al Quoz & Jebel Ali
Labor Camps: Muhaisnah, Al Quoz & Jebel Ali
Yes, tenants are required to have annual maintenance contracts (AMC) for essential systems within their premises, including HVAC, plumbing, electrical systems, and fire safety equipment (e.g., fire extinguishers, alarms, sprinkler systems). Additionally, tenants operating food and beverage concepts must have maintenance contracts with certified vendors for kitchen equipment, grease traps, ventilation systems, and other relevant systems. These contracts ensure that all systems are regularly inspected and maintained to meet safety and operational standards. Proof of these contracts may be requested by the landlord.
Tenants cannot move in before the fit-out is fully completed and approved by the Retail Delivery Team and relevant authorities. This ensures the space is safe, secure, and ready for occupation.
Once the fit-out is complete and ready for occupancy; tenants must coordinate with the Retail Delivery Team and Commercial Leasing to schedule their move-in date.
Yes, prior approval from the landlord is required for any modifications, maintenance, or relocation of items within the premises. Tenants should contact their Key Account Executive for guidance on the work permit approval process and to ensure compliance with the required procedures.
The following documents are required:
• Concept Profile
• Company trade license
• Memorandum of Association
• Signatory’s Emirates ID
• Bank statements or financial documentation for credit assessment
The fit-out manual will be shared by the Retail Delivery Team detailing the process and required documentation.
Before you start any renovations or changes to your commercial space, you need to submit detailed plans to the Al Ghurair Properties – Retail Delivery Team for approval. These plans should show your design ideas, any changes to the building structure, and the materials you plan to use. Once your plans are approved by us, you'll need to get the necessary approvals from Dubai Municipality and Dubai Civil Defense.
Tenants are responsible for maintaining the interiors of their leased space, including:
• General upkeep: maintaining cleanliness, repairing damage, and replacing items caused by wear out (e.g., lighting, flooring, doors, etc.).
• HVAC systems: ensuring that air conditioning and ventilation systems are in working order and serviced regularly.
• Plumbing and electrical systems: repairing any minor faults within the tenant's premises (larger issues should be reported to property management).
• Fire safety equipment: ensuring that fire extinguishers and alarms are regularly serviced and functional.
The landlord handles the maintenance of the building's exterior, structural components, and common areas (e.g., elevators, lobbies, shared restrooms, etc.).
The required insurance includes but is not limited to, the following. Please refer to the lease agreement for full details:
• Public liability insurance: to cover accidents or injuries occurring on the premises.
• Property insurance: to cover damage to the leased property caused by fire, flood, or other risks.
• Contents insurance: to cover tenant-owned equipment and inventory.
• Business interruption insurance (optional but recommended) to protect against loss of business operations due to unforeseen events.
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